Refund Policy
SHIPPING / REFUNDS
MITRA DISTRIBUTION LTD is a company based in Northern Ireland.
Refunds and Returns: Any and all opened Goods are not eligible for refund or return. If you have an unopened sealed package you would like to return, you can contact kratomwholesale.us for return options. All purchases of 30 days or longer from time of purchase are final and not eligible for refund. Refunds can take up 72 hours or greater to post to your account weekends and holidays may affect this time and cause more delays.
For customers located in North Carolina, Virginia, and South Carolina, USPS $5 Flat Rate shipping typically arrives in approximately one day. For those of you on the East Coast, USPS $6.10 Flat Rate shipping typically arrives in approximately two days. For those of you in the Midwest, USPS $7.45 Flat Rate shipping typically arrives in approximately two to three days. For those of you on the West Coast, USPS $7.45 Flat Rate shipping typically arrives in approximately three days. All approximations exclude Sundays and federal holidays, as USPS is closed on Sundays and federal holidays. These are only approximations for your convenience; these are not delivery time guarantees. MITRA DISTRIBUTION LTD can only guarantee shipping from our facility. Once your order leaves our facility, we can no longer be held responsible for its destination arrival time. We will, however, do everything in our power to assist you in ensuring your package arrives successfully.
All orders Monday through Friday will be shipped the same day provided the order is placed before 2:00 pm EST. All orders placed on Saturday or Sunday will be shipped Monday, as USPS and FedEx are closed on Sundays. Please be mindful of federal holidays when USPS and FedEx may be closed. Orders placed on these days will be shipped the following business day. If the order exceeds $300.00 or is the first order placed using echeck with MITRA DISTRIBUTION LTD a hold will be placed until Echeck clears customers bank. After first order has cleared all future order will ship same day unless order exceeds $300.00
For customers choosing FedEx shipping: FedEx Overnight shipping policy states that orders will arrive in one “business” day from the time of shipment. For example, an order placed on Friday before 2:00pm EST, using FedEx Overnight shipping, will not arrive until Monday. FedEx Second Day shipping policy states that orders will arrive in two “business” days from the time of shipment. For example, an order placed on Friday before 2:00pm EST, using FedEx Second Day shipping, will not arrive until Tuesday.
For customers choosing USPS shipping: USPS Express Mail shipping policy states that delivery time will vary based upon the origin and destination zip codes. You can check your estimated delivery time on the USPS website by going to http://webapps.usps.com/expressmailcommitments/landing.jsp
MITRA DISTRIBUTION LTD strives to ensure our customers receive their packages as expeditiously as possible. If for any reason you do not receive your package as expressed in your tracking please call 888-602-2224 or contact us in the following number and email:
EU Phone Number +442037467274
sales@kratomwholesale.us
Sorry we can not ship orders to the state of Indiana, Wisconsin,Alabama, Arkansas, Rhode Island , Vermont, Washington D.C. or Sarasota County FL, San Diego CA, Jerseyville IL. at this time. Kratom is not named as a banned substance, but an alkaloid in kratom is on the banned substance list.
